ShoreTel

Welcome to the LCA Systems web site, and congratulations on your decision to take the first step to significantly improve how your organization communicates. Discover how implementing ShoreTel solutions can deliver the promise of Unified Communications.  From highly complex to Brilliantly Simple.

ShoreTel Product Overview

ShoreTel’s unique mix of phones, voice switches, and business communication software, can seamlessly combine voice capability, unified communications, and contact centre technology to virtually any size of organization.

• ShoreTel’s IP phone system is a completely integrated unified communications system that is built from the ground up and designed to be the easiest to use, easiest to manage, full-featured IP phone system on the market today.
• ShoreTel’s distributed architecture is ideal for multi-site companies that span multiple locations because voice switches and servers can be located anywhere on your IP network.
• ShoreTel’s Web-based management interface, ShoreTel Director, can manage and monitor all aspects of your system including IP phones, voice switches, voicemail, and auto-attendant.
• Unfied Messaging allows access to voicemail and contacts out of the box with Microsoft® Outlook® integration.
• ShoreTel Mobility extends the full power of a desk phone and Unified Communications (UC)capabilities to a mobile and sets the user free to communicate from any location (office, home, hotspots) by enabling access to any network (cellular or Wi-Fi), simply and cost effectively.
• ShoreTel can also interface with other PBX and CRM systems with support for SIP, MGCP, legacy TDM, and integration with Salesforce.com, NetSuite, and Microsoft Dynamics CRM.

ShoreTel IP Phones

The IP Phones below can cover a wide range of uses.  Executives, assistants, receptionists, remote workers, call center workers and supervisors.  These IP Phones have all the advanced features of Unified Communications that end users demand.

ShoreTel IP Phones
	ShoreTel IP 655 12 lines Color touch screen 6 element mic array Integrated VPN Client		ShoreTel IP 230 3 lines
	ShoreTel IP 565g 6 lines Gigabit Ethernet Bluetooth Integrated VPN Client		ShoreTel IP 212k 12 lines Key systems
	ShoreTel IP 560g 6 lines Gigabit Ethernet Integrated VPN Client		ShoreTel IP 115 1 line
	ShoreTel IP 265 6 lines Color Screen		ShoreTel IP BB24 24 lines / feature keys Button Box
	ShoreTel IP 230g 3 lines Gigabit Ethernet Integrated VPN Client		ShoreTel IP 8000 2 lines Conference rooms

ShoreTel Voice Switches

ShoreTel voice switches are also know as ShoreGear voice switches.  Each appliance acts as an embedded plug-and-play system that can manage a network of IP phones, analog/digital trunks, and automatically routes calls from one contact point to another.  Anywhere inside or outside of your network, instantly.

ShoreTel is Brilliantly Simple to Install, Manage, Use and Scale Up
Designed as the ultimate solution for Pure IP communication, ShoreTel phone systems offer a number of unique benefits to organizations that implement it. The ShoreTel appliances are built for reliable and redundant IP solutions and end-users love the flexibility and natural intuitive use.

A Complete All-In-One Solution
When you have ShoreTel phone’s installed by LCA Systems, you are creating an environment where the power of unified communications can be used to save money, save time, and measurably improve your responsiveness to customers and clients.

Easy to Deploy, Scale & Grow VoIP
ShoreTel also lives up to its tag line of “Beautifully Simple” in a number of ways. For businesses that want their internal IT/Communications staff to maintain and work on the system, a simple four hour online training session will teach an administrator, just about everything they need to know about configuring, maintaining and troubleshooting basic uses of the system.

Unmatched Reporting Systems
Reporting systems make it simple and easy for administrators to have all critical system usage information available at any time. Adding new users, setting up voice mail, configuring Direct Inward Dials (DID) and other common functions are all performed through the ShoreWare Director, and usually can be accomplished within as little as 3 easy steps.

Why Choose ShoreTel for Unified Communications
ShoreTel systems are so simple, once you try a system, there is no going back. This is especially true for the mobility product as well. Not just the benefits of integrating mobile with IP phone systems, but also the major cost reduction from using WIFI whenever possible.

Whenever a move, addition, or change is needed, almost everything can be performed through the ShoreWave Director server. All the phone systems power exists in the ShoreGear appliances, but the application server is able to take care of other processes such as voice mail, automatic call directory, auto-attendant, monitoring and so on. Each site and each switch has the same system, duplicated and distributed across the network. When a trunk goes down, or there is an issue with the network, various failback mechanisms will keep things running. This will give the support team at LCA Systems sufficient time to perform any maintenance necessary, while users of the system continue working unaffected.

Telephone features
- 500 switches per system
- Answer
- Bridged call appearance
- Call barge in
- Call forward, busy
- Call forward, external
- Call forward, no answer
- Call hold
- Call join
- Call park/unpark
- Call pickup extension
- Call pickup group
- Call recording
- Call stack (1-16 calls)
- Call redirect
- Call transfer, blind
- Call transfer, consultative
- Call transfer, intercom
- Call transfer, mailbox
- Call transfer whisper
- Call waiting
- Caller ID name
- Caller ID number
- Caller ID blocking
- Conference (6-party)
- Conference blind
- Conference consultative
- Conference intercom
- Dial number (speed dial)
- Directory dialing
- Distinctive dial tone
- Distinctive ringing
- E911
- Group paging
- Handsfree
- Hang up
- Hold
- Hot key pad
- Huntgroups
- InstaDial
- Intercom
- Night bell
- Message waiting
- Missed call
- Multiple emergency numbers
- Multiple line appearance
- Music-on-hold
- Operator (“0”)
- On hold reminder ring
- Office Anywhere
- Outbound caller ID
- Paging
- Park and page
- Paging extension in paging group
- Pick up night bell
- Redial
- Ringdown
- Ring tone selection
- Ring tone personalization
- Send digits over call
- Shared call appearance
- Silent monitor
- SIP
- Voicemail (“#”)
- Whisper page
- Whisper page mute
Trunk types
- Analog loop start
- Analog wink start
- TBR 21 support
- T1 loop start
- T1 wink start
- T1 PRI
- NI2
- 4ESS
- 5ESS
- DMS 100
- QSIG master
- QSIG slave
- CAS
- E1 PRI
- EURO-ISDN
- QSIG
- Hong Kong Variant
- QSIG Basic Call
- E1 PRI
- EURO-ISDN
- New Zealand Telecom
- QSIG Basic Call
- SIP
- RFC 3261 – SIP
- RFC 2976 – SIP INFO
- RFC 3891- SIP Replace
- RFC 3515 – SIP Refer
- RFC 2396 – URI
- RFC 2388 – DTMF
Trunk features
- ANI
- Automatic trunk maintenance
- Caller ID name
- Caller ID number
- Caller ID blocking
- Centrex flash
- Dial-in prefix
- Dial-out prefix
- DID
- Digit translation
- DNIS
- Network call routing
- Network/User side PRI
- Off-system extensions
- SIP
- Tandem trunking
- Trunk groups
IP phone support
- MGCP
- SIP (RFC 2833)
DSP features
- Dynamic echo cancellation
- Dynamic jitter buffer
- Lost packet handling
- T.38 Fax
- Voice compression
- BV-16 codec
- BV-32 codec
- Linear
- G.711
- ADPCM
- G.722
- G.729a
System features
- Account codes
- ACD (workgroups)
- Admission control
- AMIS
- Auto attendant
- Backup auto-attendant
- Bridge call appearance
- Call permissions
- Extension length (3-5 digits)
- Fax redirection
- Feature permissions
- Integrated voicemail
- IP phone failover
- Media encryption
- Office Anywhere (on-net)
- Office Anywhere
(external assignment)
- On-net dialing (1-7 digits)
- Power fail transfer
- PSTN failover
- SMDI
- SNMP
Hunt groups
- Simultaneous hunt
- Top down hunt
- Single or multiple calls per extension
- Busy out group
- Busy out extension
- 16 extensions max. per switch
- 5 groups max. per switch
- Call forward busy
- Call forward no answer
- Scheduled modes